Her Name Was Dorothy

Jim Tressel in his book The Winners Manual (p.181) tells this story:

During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: "What is the first name of the woman who cleans the school?" Surely, this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired, and in her fifties, but how would I know her name? I handed in my paper, leaving the last question blank. Just before the class ended, one student asked if the last question would count toward our quiz grade.

"Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say, 'Hello.'"

I've never forgotten that lesson. I also learned her name was Dorothy.